Frequently asked questions

Each piece is specially prepared for you once you place your order. We work on a made-to-order production model, so we don't have products manufactured in advance.

We ship within Canada and to international destinations available in our store. When you enter your address during checkout, you will be able to confirm if we ship to your location.

The cost will depend on your location and the products you choose. You will be able to see it before completing your purchase.

Since each piece is specially prepared for you, we first need 2 to 5 business days to produce it.

After that, the estimated shipping time is:

• Canada: 3 to 5 business days.
• Express shipping in Canada: 1 to 3 business days, when available.
• International shipping: 5 to 20 business days, depending on the destination.

Please remember that the total time includes production and shipping. During high-demand seasons or due to external situations, some delays may occur.

When your order is shipped, you will receive the available tracking information. If your products are shipped in separate packages, you will receive the corresponding data for each one.

Some items may be prepared at different facilities or require special packaging. For this reason, you may receive your purchase in more than one package and on different days.

Don't worry: this does not represent any additional cost to you.

If you need to make any changes, please write to us as soon as possible at hola@soymamablu.com.

We will do our best to help you, but once the order has entered production, we cannot guarantee changes or cancellations.

Before completing your purchase, please double-check the address. If we have to make a new shipment because the address was incorrect or incomplete, the cost must be covered by the customer.

As each item is custom made for your order, we do not accept exchanges, returns, or refunds due to a change of mind or for choosing the wrong size or color.

Before purchasing, we recommend carefully reviewing the description and size guide.

Email us at hola@soymamablu.com within 30 days of receiving it and send us:

• Your order number.
• A brief explanation of what happened.
• Clear photos showing the problem.

We will review your case and, if the claim is approved, we can send you a free replacement or issue a refund, as appropriate.

You do not need to return the product to us, unless we expressly instruct you to do so.

Write to us at hola@soymamablu.com and we will review what happened with our shipping provider.

If the package was lost in transit, you must inform us within 30 days of the estimated delivery date.