Shipping policy
Last updated: August 12, 2026
All Blu Honor Club products are manufactured and shipped through our print-on-demand production provider, Printful. The following processing times and conditions apply:
3.1 Production Time
Each item is made specifically after your order is confirmed. The average production time is 2 to 5 business days, depending on the type of product.
Production times do not include weekends or holidays and may vary depending on demand or the season, such as during high-volume periods.
3.2 Estimated Shipping Time
Once your order has completed production, estimated shipping times are:
- Standard shipping within Canada: 3 to 5 business days.
- Express shipping, when available: 1 to 3 business days.
- International shipping: 5 to 20 business days, depending on the destination country.
The total estimated delivery time is the production time plus the shipping time. These timeframes are estimates only and do not guarantee delivery by a specific date.
3.3 Possible Delays
Delivery times may be affected by factors outside our control, including carrier delays, weather conditions, customs processing for international shipments, or periods of high demand.
If your order is significantly delayed beyond the estimated timeframe, please contact us at hola@soymamablu.com and we will check the status of your shipment with our fulfillment provider.
3.4 Orders Shipped in Separate Packages
If your order includes multiple products, they may be shipped in separate packages, as some items require individual packaging to protect their shape and quality or may be produced at different facilities.
This will not result in an additional charge to you, and you will receive the corresponding tracking information for each package.
3.5 Incorrect Shipping Address Provided by the Customer
It is the customer’s responsibility to ensure that the shipping address entered at checkout is complete and accurate.
If a package cannot be delivered because the customer provided an incomplete or incorrect address, the customer will be responsible for the cost of reshipping the order.
If you notice an error in your address after placing your order, please contact us immediately at hola@soymamablu.com. We will do our best to correct it before the order enters production, although we cannot guarantee that changes will be possible once the manufacturing or shipping process has begun.
3.6 Packages Returned to Sender
If a package is returned to our production facility because the address provided was insufficient, the package was unclaimed, or for another reason related to delivery, we will notify you by email.
Unclaimed packages are held for a limited period before being donated, in accordance with our fulfillment provider’s policies.
In these cases, reshipping the order will require an additional shipping charge to be paid by the customer, unless the return was caused by an error on our part.