Refund policy

Last updated: August 12, 2026

At Blu Honor Club, each item is made especially for you through our production provider, Printful. For this reason, our return policy follows Printful’s guidelines for made-to-order products.

2.1 Made-to-Order Products

Because each product is made specifically after your order is confirmed, we do not accept returns or issue refunds due to a change of mind, an incorrect size selected by mistake, or an unwanted color. We recommend carefully reviewing the size guide and product description before placing your order.

2.2 When a Replacement or Refund Is Available

You may request a free replacement or refund if:

  • The product arrives damaged, defective, or with a manufacturing issue (for example, a printing issue, stain, or stitching defect).
  • The design was printed incorrectly (incorrect placement, color, or product compared to what you ordered).
  • The package was lost in transit and could not be tracked to its destination.

2.3 When a Replacement or Refund Is Not Available

Claims are not accepted for:

  • Change of mind or buyer’s remorse.
  • An incorrect size or color selected by the customer when placing the order.
  • Improper use or washing of the product after it has been received.
  • Orders correctly delivered to the address provided, even if that address was entered incorrectly.

2.4 Time Limit for Reporting an Issue

You must report any issue to us within 30 days of receiving the product. For packages lost in transit, the claim must be submitted within 30 days of the estimated delivery date. After this period, unfortunately, we will not be able to process the claim.

2.5 How to Submit a Claim

To submit a claim, please email us at hola@soymamablu.com and include:

  1. Your order number.
  2. A clear description of the issue.
  3. Photos showing the defect or damage (see Section 2.6).

We will review your request and confirm whether a replacement or refund is available.

2.6 Required Evidence

To process your claim, we require:

  • Clear photos of the product showing the defect, damage, or printing error.
  • If the issue affects several identical items, one photo showing all affected items together.
  • Your order number, which can be found in your order confirmation email.

You do not need to physically return the product unless we specifically instruct you to do so.

2.7 Who Covers Shipping Costs

  • If your claim is approved due to a manufacturing or printing error, or damage in transit attributable to our provider, we will cover the cost of shipping the replacement.
  • If the issue is caused by an incorrect address provided by the customer, or the claim is not covered under Section 2.3, the customer will be responsible for any additional shipping costs.